Tyler Duncan

tyler.duncan21@gmail.com (802) 782-0599

Summary

Systems Administrator with 6+ years supporting enterprise SaaS environments, identity management, and network infrastructure. Experienced managing multi-client environments, leading Google Workspace and Microsoft 365 migrations, and automating onboarding workflows using PowerShell and Python. Strong background in Okta SSO, incident response, and hybrid cloud administration.

Technical Skills

SaaS & Cloud

Google Workspace, Microsoft 365, Okta, Slack, Zoom, Box, AWS, Azure, VMware

Infrastructure

Cisco, TCP/IP, DNS, DHCP, VPN, VLANs, Windows, macOS, Linux

Automation & Ops

PowerShell, Python, Bash, Incident Management, Root Cause Analysis, Documentation

Experience

Systems Administrator

August 2025 – Present
Clarke Consulting — San Francisco, CA
  • Served as technical escalation point for 10 enterprise biotechnology clients, performing root cause analysis and delivering support for critical SaaS platforms and network systems.
  • Led migrations from Google Workspace to Microsoft 365 with zero-downtime transitions across multiple clients.
  • Developed PowerShell and Python automation scripts reducing manual onboarding time by 40% across Google Workspace, Okta, Slack, and Microsoft 365.
  • Managed office relocations including network design, equipment procurement, and infrastructure setup for multiple clients.
  • Configured SSO integrations between Okta and enterprise applications, reducing password-related support tickets by 50%.
  • Developed comprehensive technical documentation and knowledge base articles, decreasing ticket completion time by 20%.

IT Support Engineer

September 2022 – August 2025
Clarke Consulting — San Francisco, CA
  • Provided technical support across multiple client locations for hardware/software troubleshooting and system optimization.
  • Designed and implemented network infrastructure including switching, routing, VLAN configuration, and security.
  • Managed system patching, security updates, and hardware lifecycle across Windows, macOS, and Linux environments.

Managed Security Specialist

October 2021 – September 2022
Right Networks — Hudson, NH
  • Administered 6,000+ Office 365 accounts and contributed to MSSP department architecture and design.
  • Led product launch creating comprehensive documentation and operational procedures for successful deployment.

Tier 1 Technical Support

November 2020 – October 2021
Right Networks — Hudson, NH
  • Resolved 400+ monthly cloud hosting tickets, achieving 30% faster resolution times than team average.

IT Support Technician

March 2020 – November 2020
Toast — Woburn, MA
  • Provided technical troubleshooting and end-user support for hardware, software, and account-related issues.

Education

Associate of Science in Cyber Security

2020
Community College of Rhode Island — Warwick, RI
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